Shipping policy
Shipping Policy
Thank you for your order! Here are the details of our shipping policy to ensure you have a smooth and pleasant shopping experience.
Order Processing Times
All orders are processed within 24 to 48 business hours after payment is confirmed.
Orders are shipped Monday through Friday, excluding public holidays.
Shipping Times and Costs
We offer the following shipping options:
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France: Free shipping for orders over €60.
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European Union: Free shipping for orders over €100.
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United Kingdom, Switzerland, and Japan: Shipping fees are calculated based on destination and package weight. These will be displayed at checkout.
Shipping times vary depending on the destination. Generally: -
France: 2 to 5 business days
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European Union, United Kingdom, Switzerland, Japan: 5 to 15 business days
Order Tracking
Once your order has been shipped, you will receive an email with a tracking number. You can track the status of your delivery in real-time via the carrier's website.
Shipping Destinations
We currently ship to the following countries:
- France
- Japan
- Switzerland
- United Kingdom
- European Union
If your country is not listed, please contact us to check shipping options: armagnac@chateaudelacquy.com
Customs Fees and Taxes
For shipments outside of France, customs fees, taxes, or import duties may apply depending on your location. These charges are the responsibility of the customer and vary based on local laws. We recommend checking these details before placing your order.
Delivery Issues
If there is any issue with your order (damaged or lost package), please contact our customer service. We will assess the situation and find an appropriate solution, whether it's a replacement or a refund, on a case-by-case basis.
Returns and Exchanges
We have a dedicated team to handle returns and exchanges on a case-by-case basis. If you encounter any issues with your order, please get in touch, and we will be happy to assist you.