Château de Lacquy – Mail Order Retail Sales
Application of the General Terms and Conditions
These General Terms and Conditions (hereinafter referred to as “C.G.V.”) apply to mail-order and telephone sales of products by Sarl Armagnacs du Château de Lacquy (“Château de Lacquy”). These General Terms and Conditions (C.G.V.) are provided with the order form. Every order placed implies acceptance of the C.G.V. in effect.
Our offers are exclusively reserved for retail clients, to the exclusion of professional resellers and apply within the deadlines given and the availability of stock. Orders become final upon reception of full payment by the Client.
The price stated in the commercial offers made by Château de Lacquy to their clients is in Euros and is all tax included. Shipping costs are separate and are stated on the price list. These prices are applicable throughout the period of validity stated on the sales offers. Products are invoiced based on the price in effect at the time of recording the order.
The price of the items ordered (hereinafter referred to as the “Price”) is payable in Euros in full to Château de Lacquy, by cheque or by bank card (CB, Visa and MasterCard, you provide the card number, expiration date and cardholder’s name) prior to any delivery.
Upon reception of the full payment of the Price by the Client, the products ordered (hereinafter referred to as the Products) are shipped within 48 business hours of the time of receiving the order. If the goods are not delivered within a period of 10 working days of having placed the order, the Client is requested to please inform Château de Lacquy.
The products are delivered with the final invoice itemising the VAT amount, the CGV and a withdrawal form.
Transfer of risk
The Client assumes full liability for the delivered goods upon their physical handover, for transfer of ownership entails transfer of risk. The Client is responsible for verifying the weight and content of the package upon its arrival, and for reporting in writing, at the time of delivery, on the form provided by the transporter, any reserves for any anomaly, and then for informing the company Armagnacs du Château de Lacquy by e-mail and by registered letter with recorded delivery, within 48 hours following reception of the package. Failing this, the Client is deemed to have taken full and entire possession of the goods and of the related risks.
In the event of breakage or damage during delivery, if the proper reserves are made at delivery and if Château de Lacquy has been informed within the aforementioned time period, new delivery will be made or the Price shall be reimbursed.
Withdrawal period: as per article L.121-17 and L.121-21 of the French Code of Consumption, the Client disposes of a right to withdraw its order with no need for justification, within a period of fourteen days following the day the Client, or a third party other than the transporter and appointed by the Client takes physical possession of the goods.
The withdrawal right is applied by informing the following address via e-mail or fax:
Château de Lacquy – 404 route de l’Armagnac – F – 40120 Lacquy
Fax. 00 33 (0) 5 58 03 18 95
of the decision to withdraw from this contract by means of a clear straightforward statement prior to the expiration of the withdrawal period. Use of the withdrawal form supplied is not obligatory.
Sending goods back
The Client must send back or return the Products to Château de Lacquy at the above address, with no delay, and in all cases, at the very latest fourteen days after informing of the decision to withdraw from this contract. This time period is deemed to have been complied with if the goods are returned before the expiry of the fourteen-day period. The Client is responsible for the expense of returning the Products.
Effects of withdrawal
In the event of withdrawal and subject to Château de Lacquy’s reception of the Products, the Client shall be reimbursed in the amount of the invoice with no delay and at the latest eight days of the day Château de Lacquy takes reception of the Products. The payment means used for the reimbursement will be the same as the payment means stated by the Client on the withdrawal form, or the payment means used by the Client when it paid for the Products.
Guarantee and exclusion
The Products are guaranteed for the use for which they were prepared. Château de Lacquy undertakes to replace defective Products after having analysed them and found defects (visual, olfactive and taste). The Products must be sent to Château de Lacquy at the above address. The cost of sending them back is covered by Château de Lacquy.
Château de Lacquy’s performance of its contractual obligations shall be suspended in the case of occurrence of force majeure that would hinder or delay such performance. Château de Lacquy shall inform the Client of the arrival of such an occurrence of force majeure within 10 working days of the occurrence of the event.
Alcohol abuse is detrimental to your health. Please enjoy alcohol with moderation. The sale of alcohol to minors is forbidden. Only clients over the age of 18 years old can place orders for Armagnac from Château de Lacquy. Consumption of alcoholic beverages during pregnancy can have serious impact on the child’s health.
Applicable legislation and jurisdiction
In case of problems applying these C.G.V., the parties shall seek an amicable solution in good faith. The Client is requested to contact Château de Lacquy by telephone. If such amicable discussion were to meet with failure, this contract is subject to French law. Any dispute arising in the performance or interpretation of this contract shall be brought before the courts in the jurisdiction of the seller’s main offices.
Company Name: Sarl Armagnacs du Château de Lacquy
Joint stock company with capital of 1,000 Euros
Main offices: Château de Lacquy – 406 route de l’Armagnac – F – 40120 Lacquy
Trade and Company Registration N°: 828 256 297 Mont de Marsan
Tel. 00 33 (0)5 58 03 88 22
Fax. 00 33 (0)5 58 03 18 95
firstname.lastname@example.org – www.chateaudelacquy.com